Feltham Medical Centre provides a Harassment Free Environment. Absolutely NO behaviour considered harassment, discrimination or abuse will be tolerated and would be grounds for discharge from the practice.
PRESCRIPTION-RELATED
I HAVE RUN OUT OR AM RUNNING OUT OF MY MEDICATION(S). HOW CAN I RENEW/REFILL MY MEDICATIONS?
As per our policy, you are required to have an appointment with your doctor for any medication refills/renewals, especially if you have not had an appointment in more than 1 month (4 weeks). This also applies to long-term medications.
Why? Because medication guidelines change and evolve. Your doctor wants to review and reassess to ensure your treatment is current and safe. You may also need to do bloodwork before refills/renewals can be authorized. This is one of the reasons why medications are only prescribed with certain dosages and repeats. Steps-to-Follow:
Schedule an appointment with your doctor (in office/virtual/phone)
Call your pharmacy and have them fax us a Prescription Authorization Request Form
If applicable, you may request short-term emergency pills from your pharmacy, enough to last you until your appointment
If you had an appointment recently (within the month), you may ask our MOAs to put in the request. However, it is still up to your doctor whether to refill/renew your medications or have you book an appointment first.
Tips: Please be mindful of your medication information (ex. how many pills you have left, and repeats available at your pharmacy). If you need refills/renewals, we suggest using our online booking system or calling us at least 2-3 weeks ahead of time to secure an appointment, as your doctor gets booked up quickly. This is to ensure you get your medication on time.
I NEED A NEW MEDICATION AND I KNOW WHAT I NEED. CAN MY DOCTOR JUST SEND a prescription FORM TO MY PHARMACY without an appointment?
No. If you need a new medication, you need to discuss this with your doctor. Therefore, you have to book an appointment.
special authority: what is the process and turnaround times?
Once you discuss with your doctor about Special Authority Coverage, your doctor will fax a request form to Pharmacare. The turnaround times vary for each medication.