Feltham Medical Centre provides a Harassment Free Environment. Absolutely NO behaviour considered harassment, discrimination or abuse will be tolerated and would be grounds for discharge from the practice.
PHONE-RELATED
WHY DO I HAVE DIFFICULTY IN GETTING THROUGH YOUR PHONE LINE? and/or WHy do i have to wait so long in the queue?
Currently, our phone line can hold 20 callers at a time. If you are the 21st caller, you will get a busy tone. We have 4 doctors whose patients are calling to book or inquire.
We are doing our best to pick up your call and assist you as soon as we are available. To accommodate patients' diverse needs, there are times when the conversation can take longer than usual. Therefore, wait times can fluctuate.
We also deal with calls from pharmacists, labs, specialists, hospitals and/or insurance companies (ex. Dynacare, Worksafe BC, etc.).
Additionally, we might be busy helping our doctors or patients in our clinic or working on semi-urgent to urgent administrative tasks.
We thank you for being patient and understanding!
SHort-staffed (Phone off): Why and FOR how long?
GOAL Our goal is to have 3-4 MOAs working daily to assist our 4 doctors and their patients and work on administrative tasks. This prevents burnout and unnecessary overtime work.
WHY? We are short-staffed when 2 or more MOAs (out of 4) are away due to personal reasons (i.e., illness, commitments/priorities, emergency-related, time-off, etc) and we have all 4 doctors working that day.
FOR HOW LONG? Until our 3rd MOA joins in. Sometimes, we are short-staffed for only half a day (either morning or afternoon) and other times, for the whole day.
I have an outstanding balance I need to pay. Can I pay over the phone?
Sorry, we currently do not take payment over the phone.
You may either send your payment via mail, visit our office or pay in your next in-office appointment.