Feltham Medical Centre provides a Harassment Free Environment. Absolutely NO behaviour considered harassment, discrimination or abuse will be tolerated and would be grounds for discharge from the practice.
APPOINTMENT-RELATED
ARE YOU ACCEPTING NEW PATIENTS? ARE YOU A WALK-IN CLINIC?
No, none of our doctors are accepting new patients.
No, we are not a walk-in clinic.
I HAVE AN IN-OFFICE APPOINTMENT. WHERE CAN I PARK MY VEHICLE?
Street Parking Only! Please do not park underneath the building. They are reserved for the employees working in the building.
WILL I GET TO SEE/TALK TO MY DOCTOR EXACTLY AT MY APPOINTMENT TIME?
As your time is just as valuable as ours, we want to stay on schedule as much as possible.Your doctor do their best to attend to your and your fellow patients' medical needs in your respective appointments.
However, each of you have unique medical needs. Some are quick to address. Others can be complex. Therefore, our wait times can fluctuate.
HOW TO PREPARE FOR YOUR APPOINTMENT? Regular appointments (ex. follow-up, new concern, rx refill, injections, etc) are booked for 10 minutes, based on the reimbursement by MSP. Unless requested by your doctor themselves, we cannot extend the time for regular appointments.
If you have more than 1 concerns, please present them at the beginning of your appointment so your doctor can determine which is the most urgent one to address. If you and your doctor are unable to address all concerns during the appointment, you may have to book another appointment. This ensures we stay on schedule as much as possible.
DO I HAVE TO MAKE AN APPOINTMENT OR CAN I JUST WALK-IN TO SEE/TALK TO MY DOCTOR?
You need to book an appointment to see/talk to your doctor. Please be mindful that your doctor has a hybrid work schedule. You may visit our Physician's Schedules page for more information.
In the event that you visit our clinic to see/talk to your doctor without an appointment, we cannot guarantee that you will be able to. It is either because your doctor's schedule is booked up, is running behind schedule or personally requested to book you for another day.
If applicable, we can take a message and pass it on to your doctor.
MY DOCTOR IS not working/away. CAN I SEE/TALK TO ANOTHER DOCTOR in your clinic?
If there is a locum physician, you will be booked with them.
If none, it depends on the doctor working, availability, reason for the appointment, urgency and ultimately their decision. Please be advised that other doctors prioritize their own family practice patients. We suggest you try a Walk-In Clinic or Urgent Primary Care Centre.
If you are experiencing shortness of breath, chest pain/tightness, bleeding significantly or your life is at risk, please call 9-11 or go to your nearest hospital emergency room.
ON OCCASION There is a LOCUM PHYSICIAN WORKING IN OUR CLINIC TO COVER yOUR DOCTOR'S VACATION AND TIME OFF.
Your doctor handpick the locum physician and trust them to care for you while they are away.
When you book an appointment with your doctor, please be advised that it may be with a locum.
i have an appointment today/tomorrow that was cancelled and rescheduled. why is the next appointment so far out?
WHY WAS THE APPOINTMENT CANCELLED? There are several reasons why your appointment has been cancelled on short notice. When we call, we will inform you. Ex.)
Your doctor is sick
Your doctor has a family emergency
Your doctor has an urgent commitment
Weather condition
For privacy purposes, we would often use "due to personal reasons"
WHY IS THE NEXT APPOINTMENT SO FAR OUT? Cancelling appointments on short notice is never our intention. Your doctor also gets booked up quickly. So when we reschedule, we look into their hybrid work schedule and offer you the next available spots (without affecting other patients' appointments and overbooking your doctor).
If the reason for the appointment can be discussed over the phone, we will offer a phone appointment if that is available sooner.
How can i cancel/ReSCHEDULE MY APPOINTMENT?
Please give us at least 24hrs notice when cancelling or rescheduling an appointment.
ONLINE BOOKING If you successfully booked online, you will receive an email confirmation from Veribook with your appointment details and a hyperlink to cancel/reschedule your appointment. You may use the link to cancel/reschedule your appointment.
Note: If you are having issues with your Veribook account, please contact the Veribook Help & Support team.
BOOKING with a MOA If you booked with one of our MOAs, you have to call us to cancel/reschedule your appointment.
Is it normal that my doctor's next available appointment is in more than 2 weeks?
It is frustrating to have to wait for more than 2 weeks to get an appointment. But yes, it is normal.
Why?
Your doctor gets booked up quickly (having hundreds and hundreds of patients to care for).Under certain circumstances such as the doctor's request or approval, your doctor also gets double-booked or overbooked.
Your doctor has a hybrid work schedule. Please refer to our Physician's Schedules page. As much as possible, we try to keep the doctor's office days for patients who need to see their doctor in person (ex. injections, swabs, etc.) and home days for situations that can be addressed over the phone (ex. rx refills, follow up, etc.).
Note: If your reason for an appointment is semi-urgent to urgent and you are unable to see your doctor soon, we suggest you call 9-11 or go to your nearest hospital emergency room, walk-in clinics or urgent primary care centres.
Do you have a cancellation list for appointments?
No, we do not have a cancellation list. Appointment slots are on a first-come, first-served basis.
You are welcome to call us and check for possible cancellations. You are also able to check through our online booking system. If an appointment has been cancelled, the slot immediately becomes available in our online booking system. The availability you see on our online booking system is the same availability when you call us.
My Appointment date and/or time has been changed and I did not make the change. Why?
Changes to your appointment date and/or time are requested by your doctor. Our MOAs will not make any changes unless requested by the doctor (or you).
WHY WAS IT CHANGED? In most cases, it was changed because your doctor adjusted their schedule (working days and hours) due to personal reasons. For example: If the doctor usually works until 4PM and decides to adjust it to 3PM, we will contact those who are booked between 3PM-4PM to reschedule. If the doctor offers their lunch hour or agrees to double-book, we will utilize that. Otherwise, we reschedule patients on the next availability.
Or in other cases, you booked an appointment that requires a longer appointment or an in-person appointment. For example: If you book a telephone/virtual appointment and your reason is "driver's medical", we will contact you and reschedule your appointment as this requires an in-office appointment and a longer appointment.